AIM services enable you to measure, understand, take action on and improve your customer experience ecosystem that drives your business growth for the long term.
Customer Comments Text Analysis
There is an increasingly large number of ways customers can leave comments regarding their experiences with your company. Sources include comments obtained using customer surveys to comments obtained from customer support contact centers and social reviews. Many companies have difficulty understanding the full meaning of what customers are trying to tell them. AIM has the tools and expertise to analyze customer comments data to make sense of it all.